Post-Sales Support for Pharmacy Refrigerators

Quality

Efficiency

Post-Sales Support

We believe that installation and post-sales service are just as important as the product itself. That's why we pay great attention to how the service is provided.

Regarding installation, we can provide a comprehensive service, including the removal and disposal of the old unit, unpacking, positioning, and subsequent installation by one of our specialized technicians. If, due to distance or emergency issues, it’s not possible to have an installation directly by our technician, we can provide remote guided installation with the sending of instructional videos.

Packages

Our post-sales support service

Remote monitoring
Remote parameter adjustments
Phone calls or email communication with the user by our technical service
Dispatch of assistance
Replacement of defective parts if necessary
On-site preventive maintenance check by one of our technicians once a year

Remote monitoring
Remote parameter adjustments
Phone calls or email communication with the user by our technical service
Dispatch of assistance
Replacement of defective parts if necessary
On-site preventive maintenance check by one of our technicians once a year

Remote monitoring
Remote parameter adjustments
Phone calls or email communication with the user by our technical service
Dispatch of assistance
Replacement of defective parts if necessary
On-site preventive maintenance check by one of our technicians once a year

Our Services:

We have a unique and innovative service because our products have advanced home automation systems.

UnifrigorMed assistance is provided either by one of our specialized technicians or by one of our authorized service centers. Following the service, a report of what has been identified and repaired will be issued.

Remote Assistance

Assistance and parameter adjustments can be done remotely.

24/7 Support

This service is available 24 hours a day, 7 days a week.

2-Year Support

Free support for 2 years on spare parts and labor.

5-Year Support

For INVERTER compressors, the warranty is 5 years.

Comparison Table

Here's a comparative table between UNIFRIGOR MED refrigerators and the competition.

Regular Maintenance: Not required Alarm and Malfunction Notifications (via Wi-Fi, phone, and/or email): Free

Industry 4.0 Tax Relief
Alarm Phone Notifications
Low Power Consumption and Low Noise
Drawers in Embossed Aluminum and Stainless Steel
Shipping and Unpacking
Old Unit Pickup
Post-Sales Phone Calls/Visits for Efficiency Checks

Regular Maintenance: Periodic Condenser Cleaning Required Alarm and Malfunction Notifications (via Wi-Fi, phone, and/or email): Paid

Industry 4.0 Tax Relief
Alarm Phone Notifications
Low Power Consumption and Low Noise
Drawers in Embossed Aluminum and Stainless Steel
Shipping and Unpacking
Old Unit Pickup
Post-Sales Phone Calls/Visits for Efficiency Checks

Smart refrigerators for medications

Post-Sales Support for Pharmacy Refrigerators

Quality

Efficiency